Support Department / Help Desk Call Tracking
Job Log is for the small to medium size business that wants to track calls coming into their help desk and/or the customer service department for follow up after assigning support personnel to resolve issues that come in from customers and other departments, etc. Tickets are issued as the call is taken by the support desk. Once the issue is resolved the resolution is saved to the knowledge base where future issues of the same nature can be resolved while the caller is still on the phone. Reports showing open tickets by department and support technician allows management to keep up with open tickets that may need to be escalated in order to get the issue resolved in a timely manner. This latest release includes database backup security where you have the option to backup the database each time you run Job Log. Download the free evaluation copy and take it for a test drive to be sure it fits your needs.
- Quick installation and setup
- Database Backup Security
- Straightforward data entry
- Creates knowledge base as issues are resolved
- Unlimited records for years of use
- Reports generated at the click of your mouse
- No monthly subscription fee
- Works with Windows 7, Vista, XP and 2000
$29.95
$39.95
Download Free Demo Here
